Refund policy

Return Policy & Refund

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. We do not accept returns on international orders. 
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 
To start a return, you can contact us at Rls.shop2024@gmail.com . Items sent back to us without first requesting a return will not be accepted. 

Please note unboxing video is required to initiate a refund or new product dispatch for wrong product and empty box delivery.

You can always contact us for any return question at Rls.shop2024@gmail.com

Damages and issues 

Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you received the wrong item. so that we can evaluate the issue and make it right.

Unboxing video is required to initiate a refund or new product dispatch for wrong product delivery and empty box delivery.

Exchanges 

The fastest way to process an exchange is to return the item you have, and once the return is accepted, we will ship the new product. If you opt to exchange the current product with a different product, you will have to pay differential amount if any. Likewise, if the differential amount is less, we will refund you this amount. We do not accept exchange request on international order.

Refunds 

We will notify you once we have received and inspected your return, and let you know if the refund is approved or not. If approved, you will automatically be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Color Variations / Wear & Tear

Leather: Reproduction of colors is as accurate as possible, although please note, colors available at the stores may vary slightly from what is displayed on your monitor. Also, leather is a natural material and a slight variation is bound to appear in each item.

Hardware Color: Some of the products with metal hardware might tarnish or lose its shine over time due to weather conditions and usage. These are changes which occur due to the varied use and handling of the product by the customer and cannot be held against the manufacturers.

Scratches and Marks: Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above-mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects. Scratches and marks on the leather surface are a part of the characteristics of the material. They do not qualify as defects. This can happen due to use over a period of time which enhances the look and feel of the product, adding to its vintage appeal. Some types of leather might have a slight patina on the surface due to usage and is the quality of the leather. Products are only designed seeing and keeping in mind all the above-mentioned factors. Marks are common on leather as each skin is different to the other, as no two skins are the same. Please note, these are NOT considered as defects or rejects.

NOTE: Color variation cannot be subject to rejection of goods or merchandise.